Artificial intelligence is no longer a futuristic concept, it’s an operational reality shaping workforce decisions, customer experiences, and core strategy. But as AI’s influence grows, organizations face an important question: Who should lead AI…

Welcome to the AMS rollercoaster phase of goal setting and requirements gathering. At this stage, the excitement around change and improvement meets the discipline of planning.Your organization is energized and ready to move forward with a new…

It’s often the case that the biggest champions of change can be found in the C-suite. It is even more often the case that the C-suite has no appetite for the cost of change. The financial cost of change is usually a tightrope between efficiency…

It is easy to assume that a process is ripe for improvement when it's broken, but that’s not always the case. Sometimes it’s too late by the time it’s broken, or you end up misplacing causation during the chaos. Typically, organizations need to dig…

It takes a lot more than luck to create an environment that embraces change. Change Management has become a highly valued business skill, and it’s about time. For many years, the disruption that came as part of substantive organizational changes was…