It is easy to assume that a process is ripe for improvement when it's broken, but that’s not always the case. Sometimes it’s too late by the time it’s broken, or you end up misplacing causation during the chaos. Typically, organizations need to dig…

It takes a lot more than luck to create an environment that embraces change. Change Management has become a highly valued business skill, and it’s about time. For many years, the disruption that came as part of substantive organizational changes was…